Operations and Administrative Support Manager

The Fifth Avenue Hotel is seeking a highly organized and proactive Operations and Administrative Support Manager to join our team. This role will be crucial in ensuring the smooth operation of our administrative and project functions while supporting our Chief Operating Officer (COO). This role will require collaboration in a hospitality environment with the opportunity for growth. The successful candidate will also manage special projects, providing strategic and operational support to enhance our service quality and operational efficiency. 

Your Focus 

• The Fifth Avenue Hotel: This role will require that every detail is curated, tells a story and leaves a lasting impression 
• Administrative Support: Provide administrative support to the COO. Assist with managing calendars, scheduling appointments, coordinating meetings, preparing meeting agendas and minutes. 
• Correspondence: Draft and prepare internal and external correspondence through memos, amenity cards, letters and emails on behalf of the COO. Maintain effective communication channels with internal partners and with external stakeholders. 
• Guest Relations: Coordinate all COO VIP guest stays to ensure a flawless experience, handling all special requests and personalized services. 
• Press Support: manage all aspects of the COO job functions including: photoshoots, press interviews, podcast, LinkedIn, social and more 
• Documents: Manage and organize documents, records, and files in both physical and digital formats. Ensure confidentiality, accuracy, and accessibility of information. Assist with document retrieval and information dissemination as needed. 
• Travel and Expenses: Coordinate travel arrangements, including flights, 
• accommodations, and transportation. Process expense reports in a timely manner. Meeting Coordination: Assist in organizing and coordinating meetings and special events hosted by the hotel on behalf of the COO. 
• Analytics and Assessment work: Compile detailed reports, presentations, and analyzes to support business decisions and strategic initiatives. 
• Ability to jump in, resource and find solutions for all tasks required. 
• Any other duties as assigned.

Position Requirements: 

• Bachelor’s degree is preferred. 
• Exceptional customer service and communication skills 
• Knowledge and experience of Luxury 
• Strong attention to detail and organizational abilities. 
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively.